Better governance and transparency for stronger community outcomes

Summary

Client:
Banjima Native Title Aboriginal Corporation (BNTAC)
Challenge:
Lack of systems, limited transparency, operational inefficiencies
Solution:
CTMS implementation for governance and service delivery
Aboriginal person holding a leaf with his left hand

About the Client

The Banjima Native Title Aboriginal Corporation (BNTAC) is a young organisation that has been entrusted with the task of aiding the Banjima People in attaining their life objectives. This entails serving as the central point of contact to cater to the requirements of both members and the wider community.

The overarching vision is for the Banjima People to cultivate a strong cultural identity, ensuring their well-being and stability, while also enjoying a variety of life choices and the autonomy to shape their own destiny. This vision is anchored in the principles of robust cultural heritage, communal cohesion, and effective governance.

The Challenge

  • Dependency on third-party trustee for fund management
  • Limited operational visibility and control
  • Growing administrative complexity
  • Need for structured systems and processes

The Solution

  • End-to-end member and fund management system
  • Member portal for applications and tracking
  • Power BI dashboards for reporting and compliance
  • Integration with Microsoft ecosystem

The Impact

  • Improved governance and transparency
  • Greater control over operations
  • Enhanced service delivery to community
  • Stronger compliance and reporting
Black hand holding a phone

Client Testimonial

In 2018 BNTAC and illuminance Solutions embarked on a journey together to develop systems and processes to enable BNTAC to achieve compliance in its distributions of charitable funds and importantly establish a high level of service to the Banjima people. Drawing on illuminance’s extensive industry knowledge and experience, we worked in partnership to create and build processes and systems, which have provided us with a comprehensive solution.

The implementation of illuminance Solution’s Aboriginal and Torres Strait Islander Corporation and Trust Management System built on the Microsoft Dynamics 365 platform, has enabled BNTAC to quickly establish a service that drives efficiency and enables continual, incremental, refinement of the service we provide to the Banjima people. We look forward to continuing this collaborative partnership with illuminance as we plan to further evolve our system as our knowledge and understanding of the platform’s capabilities grows.

Matthew Maxted
Member Services Manager